Roughly one year ago a city-appointed working group examining Calgary’s municipal planning culture reported to council. “Our current planning system is stifling innovation…. Decision-making processes in Calgary Planning are not understood and it seems decisions are avoided altogether…. We tolerate and legitimize adversarial relationships and mistrust then complain about them” reads the report.

In the 13 months since then the group says Calgary’s bureaucracy has made progress in cutting red tape and patching up soured relationships between city and business.

The final report from the Transforming Planning project delivered to council on January 15 says city administration must continue to clarify roles and processes but that relationships have improved significantly and customer satisfaction with Development and Building Approvals is up 13 per cent.